Request Virtual Drive Account Deletion
The Virtual Drive mobile app does not create accounts. It provides access to an existing Virtual Drive learning-platform account.
How to request deletion
- Open the app’s Support tab and choose Account Deletion, or email contact@vdriveusa.com.
- Submit a request using the email address associated with your account. You may also email contact@vdriveusa.com with the subject “Account Deletion Request.”
- Complete any reasonable identity-verification step requested by Virtual Drive. Do not send a password, Social Security number, payment-card number, or other sensitive credential.
What happens next
After verification, Virtual Drive will review the account and delete or de-identify information that is eligible for deletion. Deleting an account may permanently remove access to purchased or assigned courses, progress, and available certificates.
Information that may be retained
Virtual Drive may retain course completion, certificate, transaction, tax, fraud-prevention, dispute, audit, and regulatory records when required or permitted by educational rules, law, regulation, contract, or legitimate security and recordkeeping needs. We will explain material retention that applies to a verified request.
Remove local app information
Logging out removes the app’s local authentication session. Uninstalling the app removes app-managed local practice and resume information. These actions do not delete the server account; use the request process above for server-account deletion.
For help, email contact@vdriveusa.com or call (806) 352-9558.